Terms and Conditions

Rescuema.co.uk Terms and Conditions

These “Terms” constitute the contractual agreement between you, a consumer in the European Union or the United Kingdom (“you”, “your”) and rescuema.co.uk, 94 hight street Rye East Sussex United Kingdom , regarding your use of and access to the website located at www.rescuema.co.uk and/or any other websites owned or operated rescuema.co.uk or any portions thereof (collectively, the “Website”), our mobile app “Rescuema.co.uk” (the “App”), content of Website and/or App (the “Content”), customer service in relation to the Content (including refunds) and any resources, features, functionality, or services made available through Website and/or App (the “Service”). Privacy Policy is an integral part of Terms and all the Services are being provided in accordance with it.

Please read these Terms carefully and fully before using Website, App, Service, registration on Website and/or App. When you use our Services or register with us you agree to all of these Terms and become subject to our Privacy Policy (including the Cookie Policy) that covers how we collect, use, share, and store your personal information.

rescuema.co.uk reserves the right at any time and at its sole discretion to modify, refuse (to anyone for any reason), or discontinue, temporarily or permanently, the Website, the App, or the Service (or any part thereof), as well as to modify the Terms with or without any notice. You agree that rescuema.co.uk shall not be liable to you or to any third party for any claim or loss related to you and arising out of such modification, suspension, amendment, or discontinuance of the Service.

Refund Terms

You may be entitled to a full refund if:

More than 75 days since the purchase date have passed and the product has not been delivered. This period may be temporarily extended in specific cases. You will be notified about any such extension before your order is accepted.

Product quality is significantly worse than that in the relevant product description (the Item is defective, damaged (if such circumstances are not specifically noted in the description) or the information provided in its description turns out to be substantially incorrect) on Website or in App and there is no way you can enjoy the product properly.

You have changed your mind on the purchase within 5 days of receiving your product and you have not used the product or done anything to it that makes it no longer saleable as new. Please note that you must return each Item in the same condition you received it in. This means that new Items must be returned new, unused, and saleable conditions. Used Items must not have any additional signs of use or damage.

You should return the product to rescuema.co.uk. You might be required to ship the item. To be sure that you will ship the item to the correct address, don’t forget to contact our customer support team. Only after our support team has received a proof of the return shipment, a refund can be considered. We aim to respond to all requests within 48 hours upon receiving.

Please note that rescuema.co.uk reserves the right to consider your request for refund carefully and request you to provide additional evidence (including photo or video of the product claimed to be defective) in order to decide whether you are entitled to refund or other kinds of compensation (if any).

How to Request a Refund?

There are several ways to request a refund:

If less than 2 hours have passed since you purchased the product, you can cancel the order and get a full refund. Please email info@rescuema.co.uk .If the quality of the product you’ve received is significantly worse (Item is defective, damaged (if such circumstances are not specifically noted in the description) or the information provided in its description turns out to be substantially incorrect) than the description on the rescuema.co.uk website. If 75 days (or extended period according to Refund Terms) since the purchase date have passed and your order has not yet been delivered.

Refund Process

Refunded amount is transferred via PSP and/or Payment Processor only to the card you’ve used to make your purchase.

We aim to complete the refund process for valid claims within less than 14 days. Our 

usual processing time is 2-3 days.

Choice of Law, Jurisdiction, and Dispute Resolution

These Terms and your use of the Service will be interpreted in accordance with the laws of the United Kingdom, and all claims and disputes (including non-contractual claims and disputes) arising out of or in connection with your use of the Service will be determined in accordance with the laws of Latvia. If you are a consumer and have your habitual residence in the EU or the United Kingdom, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence as well as has the right to file a claim via an online dispute resolution platform accessible via https://ec.europa.eu/consumers/odr. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of Riga, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in UK or to the competent court of the country of your residence.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class or representative action. Furthermore, unless both you and rescuema.co.uk expressly agree otherwise, more than one person’s claims shall not be consolidated.

Copyright Infringement

It is rescuema.co.uk policy to consider notices of alleged infringements.

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on rescuema.co.uk, please notify rescuema.co.uk copyright agent at info@rescuema.co.uk When filing your report, please provide the following information:

Identification of the copyrighted work that you claim has been infringed,

Identification of the material that is claimed to be infringing and where it is located on rescuema.co.uk

Information reasonably sufficient to allow rescuema.co.uk to contact you, such as your address, telephone number, and e-mail address,